Terms and conditions

AdultDome online shopping - Terms and Conditions

By Accessing The Content Of www.adultdome.com.au You Agree To The Terms And Conditions Set Out Herein And Also Accept Our Privacy Policy. If you do not agree to any of the Terms and Conditions You Should Not Continue To Use the Website and exit immediately.

We Reserve the Right to Make Changes and to revise the above Mentioned Terms and Conditions of Use at any time without notice.

Discreet Packaging

We know that you guys can be very private people! As such, we promise that whatever you order will be just between us (and anyone you choose to share it with). There'll be no tell-tale signs of what's inside your package when it is delivered. In fact, the majority of items are boxed for optimum discretion, privacy and to give your package the protection it deserves. However, in cases where this is not possible we will use high strength, weather resistant, burst and puncture proof bags, to ensure that your secret never gets out!

Here's what your parcel will look like:


Discreet Packaging

Standard Delivery

We don't like to play favourites here at AdultDome! But, when it comes to couriers, our preferred option is Australia Post. Standard Freight (delivery 3-5 working days), unless otherwise specified. Larger items items will be sent out via Australia Post Express (delivery 1-3 working days) and Free Shipping up to 7 working days delivery). 

Shipping costs include $1.25 handling fee. 

For your peace of mind all our items will be sent with tracking so you can easily keep tabs on your order. Higher value orders will require a signature of delivery. 


Payment privacy

Want to keep your AdultDome preferences our little secret? Well, all that you’ll find detailed on your receipt and bank statement is Live telecoms Mail order, our limited company name. We like to keep things on the down-low!


Payment options

We like to keep our options open here at AdultDome, and we know that you do too. That’s why we offer a number of different payment methods to choose from. So, take your pick from one of the following and your AdultDome package will be with you in no time.

Pay online:

Simple and secure; you don’t have to be a computer whizz to pay online using your Visa, Visa Debit, MasterCard, American Express, Paypal.

Pay by bank transfer

Want to make that all important move? 

If you wish to pay for your AdultDome order via bank transfer please call us on 1300238583 between 9:00am and 5:00pm (GMT) Monday to Friday, Or you can complete our contact form to request account information. 

You’ll get a kick out of just how easy it is!


Changing or cancelling your order

Had a change of heart? Well, we’re always quick off the mark here at AdultDome, so if you wish to cancel an order, please contact us immediately. We recommend doing so within the first 15 minutes of placing your order to ensure that we are able to action this request. Unfortunately, we are unable to make changes to existing orders. In cases where this is requested, we would need to cancel the order and raise a new one. Please be aware that once orders are sent to our warehouse, there’s no stopping them! But, rest assured, we’ll do everything we can to make sure the necessary measures are taken. In the event that your order has already been processed, you will need to await delivery and then follow our returns procedure.

To advise us of any cancellations please call our customer services team on 1300238583 between 9:00am and 5:00pm (GMT) Monday to Friday, alternatively, you may choose to email our customer services team or complete our contact form.


Returns:

Due to the personal nature of our products we’re unable to accept returns; nor will we administer an exchange for a product unless the item is defective. Any product that is opened (meaning the seals have been broken) and/or has come into contact with any body part or bodily fluid will not be accepted and will be deemed non-resalable. This is for the well-being and happiness of our customers and our staff.


Order Cancellation For A Refund:

Once your order has been processed, it cannot be cancelled. 

You may refuse the package upon delivery or mark the package RETURN TO SENDER and bring it to your local drop off facility to send it back to our warehouse. 

After your returned package is received, confirmed by us that it is unused/unopened, and processed, we will issue a credit followed by an email notification to the address we have on file.

Faulty or damaged products

We can fix this - Please don’t let this damage your opinion of us!

We’re really sorry if you have received any damaged or faulty items. Although not a regular occurrence, everyone here at AdultDome tends to feel a little broken when it does happen. So, please follow our returns procedure below.

Returning your order

Here at AdultDome, we aim to please, so we’re really sad that it has come to this! However, we’d rather you return your item[s] than keep something you’re not entirely happy with. In order to do so, please follow these instructions;


  1. Complete our online return processOnce submitted, you’ll be provided with a delivery address.
  2. Securely package your return. Please enclose a cover letter that details your reason for return, name, address, e-mail address or your contact number and order number.
  3. Post your products back to us within 7 days of receipt. Please obtain proof of postage.


Indemnity

By proceeding to purchase products from AdultDome, ABN- 98 107 839 172

you agree to indemnify AdultDome, ABN- 98 107 839 172 with respect to any and all proceedings, applications, actions, claims, suits, demands, losses, costs, damages, expenses and liability which may arise out of any use or misuse of the products. 

This indemnity extends to any use or misuse of the products as carried out by third parties.

Without accepting or incurring any liability, AdultDome, ABN- 98 107 839 172 advises that you read and adhere to any instructions and warnings which may be attached to the product upon delivery.